7-Eleven, a leading convenience store chain in Japan, is reportedly considering implementing a one-person operation system. The move comes amidst increased labor challenges and the need for cost-cutting measures, especially during typically low-traffic late-night hours. However, this proposal has raised concerns over employee safety and workload, sparking widespread discussions across the country.
With labor shortages being a chronic problem in Japan, businesses are required to be creative and flexible in managing their human resources. The concept of a one-person operation, or "wan ope", is not new, but applying it to 24-hour stores increasingly becomes a contentious issue. Many Japanese people value 24-hour convenience stores' services and worry about the potential risks or drop in service quality this might bring.
In the U.S. or EU, there's a mix of convenience stores operating 24/7 and those that close overnight. Those that remain open often have reduced staff or indeed operate with only one person, but this can depend on the store's location and the footfall. Safety is also a major concern, with many stores implementing security measures such as surveillance cameras to protect employees on solo shifts.