In a surprise to many, a highly anticipated musical production in Japan was cancelled just one hour before it was due to start. There has not been a clear stated reason for the abrupt termination of the show, leaving ticket holders puzzled. The entertainment company behind the production made the announcement, however they did not provide any details, only stating that full refunds would be granted.

Event cancellations, especially those that are impromptu such as this one, are not taken lightly in Japan. It is a society that values punctuality and reliability. This incident may create a serious backlash against the entertainment company due to the inconvenience caused and the lack of an explanation for the sudden decision.

In the US or EU, sudden cancellations of an anticipation event could attract hefty criticisms from both audience members and critics. The public relations response to such predicaments tends to sound apologetic and promptly provision of comprehensive information, often acknowledging any inconvenience caused and detailing reasons for the cancellation.