STARTO, a renowned Japanese livestream service, had to issue an apology due to a malfunction during a significant live event, leaving thousands of viewers disappointed. The glitch occurred at an unlucky time, interrupting important content and disrupting the overall experience. The company was quick to acknowledge the error and offered their apologies, assuring that strict measures are being taken to prevent such mishaps in the future. Details about the exact cause of the glitch are yet to be revealed.

In Japan, livestreaming platforms like STARTO are quite popular and the audience anticipates a seamless experience, especially during major events. The audience values a high level of customer service and any inconvenience is often met with an apology from the service provider. Tech companies, due to cultural and social norms, often take complete ownership and correct the issue promptly.

In the U.S and the EU, streaming services also experience mishaps from time to time. The response, however, may be a little less formal than it is in Japan. Companies typically use social media to address the issue, offer apologies if necessary, and assure users that they are working on a fix. However, the demand for compensation for the inconvenience caused is less prevalent.