Sagawa Express, one of Japan's largest delivery service providers, has resumed accepting packages for delivery after a temporary halt due to overwhelming demand. However, customers could face delays as the company grapples with a backlog of deliveries and ongoing operational adjustments to cater to rising e-commerce demands.

In Japan, punctuality is highly valued, thus delays in package delivery service can cause significant consumer dissatisfaction. Moreover, with Japan's booming e-commerce market, delivery service providers like Sagawa Express play a crucial role in the nation's economy and everyday life. Any disruption in their service affects not just consumers, but also businesses relying on them for logistics.

In the US or EU, delayed deliveries are also a concern, especially amidst increased online shopping due to the pandemic. However, various providers exist, allowing consumers to choose from multiple alternatives. In contrast, with few dominant players in Japan, any disruption in service significantly impacts the logistic chain.